Customer Support

About Us 6

• What is Payment Logic/Yak Pay?
• Why should I use Payment Logic/Yak Pay?
• What are the fees?
• What cards can I use?
• Do I earn full card reward points?

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I Want to Know More 4

• What is required to join?
• How do I start an application?
• Who can I pay?
• Why pay the ATO via Payment Logic/Yak Pay?

Account Details 7

• How to add a user
• How to delete a user
• How to become a Referrer
• How do I view how many points I’ve earned?
• How do I change my account Details?

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Making Payments 11

• How to create a one off payment (manual)
• How do I pay the ATO?
• How to upload an ABA file (supplier invoices)
• How to upload an ABA file (wages)
• How to create payments using Xero

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Payment Admin 10

• How to cancel a scheduled payment
• How to cancel recurring payments
• How do I edit scheduled or recurring payments?
• How to download historical payment data
• When are payments received?

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Reward Programs 2

• How to connect to a Reward Program
• How to change Reward Program

Integrations 3

• How do the accounting integrations work?
• How to link to Xero
• How to link to MYOB

Cards 7

• I don’t have a card statement (American Express)
• How to delete a card
• How to add a card
• I don’t have a card statement
• What is the best card to use?

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Payees 6

• How to add a Payee (manual)
• How to add a Payee (Excel/CSV file upload)
• Do my suppliers need to make an account?
• Can I pay a BPAY biller?
• Can I pay employee super?

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Security 5

• Is it secure?
• How do I set up Multi Factor Authentication?
• How do I change my Multi Factor Authentication?
• What is Payment Guardian?
• How to enable IP Address Security

Other 6

• How do I contact Payment Logic/Yak Pay?
• Are the fees I pay tax deductible?
• How do I download payment invoices?
• Why do I need to be verified?
• What are prohibited payments?

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FAQ's 1

• Create a Bank Transfer