Payment Admin

How to cancel a scheduled payment
To cancel a scheduled payment, follow the steps as listed below: Login to the platform Select Transactions in the left hand menu. Select Future Transact...
Wed, 27 Jul, 2022 at 9:50 AM
How to cancel recurring payments
To cancel recurring payments, follow the steps as listed below: Login to the platform. Select Transactions in the left hand menu. Select Future Transact...
Wed, 27 Jul, 2022 at 9:51 AM
How do I edit scheduled or recurring payments?
To edit the card or date attached to scheduled or recurring payments, follow the steps as listed below: Login to the platform Select Transactions History...
Fri, 29 Jul, 2022 at 2:15 PM
How to download historical payment data
To download historical payment data, follow the steps as listed below: Login to the platform. Select Payments History in the left hand menu. Filter the ...
Wed, 27 Jul, 2022 at 9:52 AM
When are payments received?
Payment processing timelines are dependent on the payment method utilised and the time the payments were processed. To make certain that your payments a...
Wed, 27 Jul, 2022 at 9:52 AM
How do I cancel a credit card payment?
Depending on what time the payments were processed, you may be able to cancel the payment on the same day that it occurred. To do so, follow the steps as li...
Wed, 27 Jul, 2022 at 9:54 AM
How do I pause a credit card payment?
Payments can be stopped and placed on hold by contacting our office prior to 11am AEST the day after your credit card is charged. If you need any furth...
Wed, 27 Jul, 2022 at 9:54 AM
How do I cancel a Bank Transfer payment?
Users are unable to cancel pending Bank Transfer, if you need a payment cancelled please email us or schedule a call by Clicking Here.
Wed, 27 Jul, 2022 at 9:55 AM
Why are my payments declining?
There are a number of reasons why your card payments might be declining, these could include: Insufficient funds. This is the most common reason why your ...
Wed, 27 Jul, 2022 at 9:55 AM
Why is my payment on hold?
Although rare, there are a few reasons why your payment may be placed on hold. These include: A payment has been made to a payee in a prohibited industry....
Wed, 27 Jul, 2022 at 9:55 AM