Customer Support

Account Details 7

• How to add a user
• How to delete a user
• How to become a Referrer
• How do I view how many points I’ve earned?
• How do I change my account Details?

View all 7

Making Payments 15

• How to create manual payments
• How do I pay the ATO?
• How to upload an ABA file (supplier invoices)
• How to upload an ABA file (wages)
• How to Pay off an Amex Card via PayID

View all 15

Payment Admin 11

• How to cancel a scheduled payment
• How to cancel recurring payments
• How do I edit scheduled or recurring payments?
• How to download historical payment data
• Payment timelines

View all 11

Rewards 6

• How to connect to a Reward Program
• How to change Reward Program
• What is the Rewards Accelerator?
• How to use the Rewards Accelerator
• Rewards Accelerator: Case Study - Unleashing the Power of Diamond Tier

View all 6

Integrations 3

• How do the accounting integrations work?
• How to link to Xero
• How to link to MYOB

Cards 7

• I don’t have a card statement (American Express)
• I don’t have a card statement
• How to add a card
• How to delete a card
• What is the best card to use?

View all 7

Payees 7

• How to add a Payee (manual)
• Can I pay a BPAY biller?
• How to export your contacts from MYOB
• Can I pay employee super?
• How to add a Payee (Excel/CSV file upload)

View all 7

Security 5

• Is it secure?
• How do I set up Multi Factor Authentication?
• How do I change my Multi Factor Authentication?
• What is Payment Guardian?
• How to enable IP Address Security

Other 6

• Prohibited Industries and Payment Types
• How do I contact Payment Logic/Yak Pay?
• Are the fees I pay tax deductible?
• How do I download payment invoices?
• Why do I need to be verified?

View all 6

Payment Logic Personal 11

• What is Payment Logic Personal?
• Why should I use Payment Logic Personal?
• What can I pay via Payment Logic Personal?
• What are the fees?
• What cards can I use?

View all 11