There are a number of reasons why your card payments might be declining, these could include:

  • Insufficient funds. This is the most common reason why your transaction has been declined. If you have recently made a payment on your card, please ensure that the funds have cleared on your card and are available to make this payment. To check, please contact your account manager or call the number on the back of your card. 
  • Credit Limit. Depending on your card’s individual credit limit you may be unable to process payments for certain amounts. If you are unsure of what your limit is please reach out to your card provider. 
  • Fraud detection has been activated. If you are new to our service, or if this is a large transaction your card provider's fraud protection service may have blocked the transaction. To check if this is the case please contact the issuer.
  • Card not yet activated. If your card has recently been issued, it is possible that it hasn't yet been activated. If you suspect this is the case please contact the issuer.

If you believe that the above reasons are not applicable to you, please reupload the card and attempt the transaction(s) again.

Note: After a declined transaction occurs you may notice a pending charge for the amount of the processing fee on your card. Rest assured that this amount will drop off and will typically become available again within 2-3 business days.

If you need any further assistance or have any questions, please email us or schedule a call by Clicking Here.