Depending on what time the payments were processed, you may be able to cancel the payment on the same day that it occurred. To do so, follow the steps as listed below:
- Login to the platform.
- Select Transaction History in the left hand menu.
- Find the payment(s) requiring deletion, then select the Actions cog on the far right and select Details.
- Scroll all the way to the bottom of the page and select Void.
- Proceed to confirm the cancellation as prompted.
Payments can also be reversed by contacting our office and requesting a reversal, providing funds have not been paid to the payee.