Although rare, there are a few reasons why your payment may be placed on hold. These include:

  • A payment has been made to a payee in a prohibited industry.
  • A payment has been made to a business with cross directorship.
  • Banned payment type.
  • If the payees ABN has been cancelled.
  • Requested by an authorised user of the account.

Typically, all we need is documentation (e.g. Invoice) for the payment and then it can be released to your payee.

If you need any further assistance or have any questions, please email us or schedule a call by Clicking Here.