As part of our security settings, to login to the portal you must use Multi Factor Authentication (MFA).
There are 2 options for MFA -
- SMS is a code sent to your mobile phone - this is the default setting.
- Google Authenticator is a secondary option. You would need to download the Google Authenticator App to your phone first. More details here - Google Help
Once logged into our portal, in the top right user menu, select Security Settings
- this will display the 2 options
If you change it from SMS Code to Google Auth, then you will need to scan a QR Code on the screen and input the 6 digit number to confirm.
If you change it from Google Auth to SMS Code, then you will need to input the 6 digit number from the SMS to confirm.